The web platform https://welovenight.com/ (hereinafter, the "Platform") is owned by WE LOVE NIGHT S.L., with Tax ID B75524363, with registered office at Calle Miquel Marqués 25, 07005 Palma de Mallorca (Illes Balears), Spain, and its contact email address is bielmartinez@welovenight.com (hereinafter, "WELOVENIGHT" or the "Company").
For any enquiry, complaint or request for information, users may contact WELOVENIGHT through:
Email: bielmartinez@welovenight.com
Telephone: +34 628 38 60 38
Postal address: Calle Miquel Marqués, 25, 07005 Palma de Mallorca (Illes Balears), Spain
These Ticket Purchase Conditions (hereinafter, the "Purchase Conditions") establish the conditions governing the purchase of tickets for events through the Platform. Together with the Registration and User Account Conditions, Legal Notice, Privacy Policy and Cookie Policy, they form the applicable legal framework (hereinafter, the "Legal Terms of the Platform") for the use of the Platform.
By making a purchase through the Platform (hereinafter, "Purchase"), they acquire the status of Customer (hereinafter, "Customer"). Making a Purchase and its confirmation implies the Customer's full and complete acceptance of these Purchase Conditions, as well as the Customer's acceptance of the rest of the Legal Terms of the Platform.
As a Customer, the Customer acknowledges that they are aware, at the time of making the Purchase of the particular conditions of sale indicated for each Event published on the Platform and expressly declare that they accept them without reservation.
WELOVENIGHT provides Users with an advance digital ticket sales service for leisure and nightlife events, including nightclubs, afternoon parties, themed parties and other similar events (hereinafter, the "Events").
For the purposes of these Purchase Conditions, the event organiser ("Event Organiser") means the natural or legal person responsible for organizing, promoting, and producing an Event, who has decision-making authority over all aspects of the Event including but not limited to venue selection, programming, content, security arrangements, operational logistics, and Event conditions.
WELOVENIGHT facilitates the Customer's acquisition of tickets and manages their distribution on behalf and for the account of the Event Organiser, although WELOVENIGHT may sometimes act as the Event Organiser itself.
When WELOVENIGHT is not acting as the Event Organiser, WELOVENIGHT is expressly exempt from all obligation and/or responsibility corresponding to the Event Organiser for the organisational, logistical and/or configurational elements of the Event over which it has no decision-making capacity, such as visibility, comfort, acoustics, accessibility, security conditions, etc.
WELOVENIGHT acts as:
Intermediary between Customers and Event Organisers for ticket sales.
Payment processor, facilitating secure payment through authorised payment gateways.
Ticket distributor, issuing digital tickets with QR codes for event access.
Platform provider, maintaining the technical infrastructure for ticket sales.
Event Organiser, on occasion, where expressly indicated on the Platform, WELOVENIGHT may act as the Event Organiser.
Where WELOVENIGHT does not act as the Event Organiser, it does not:
Organise, promote or produce Events.
Control Event content, quality or characteristics.
Guarantee Event performance or Customer satisfaction.
Assume responsibility for Organiser acts or omissions.
The availability of Events offered will be subject to what is established on the Platform at the time of Purchase. Customers can find detailed information in the description of each Event on the Platform, including:
Event name and description.
Date, time and location.
Organiser information.
Ticket types and prices.
Age restrictions.
Dress code or special requirements.
Specific Event rules.
Refund and cancellation policy.
Capacity limitations.
All Events are subject to availability at that time and there may be additional requirements for some of them, which WELOVENIGHT will inform Customers of in good time before purchase.
WELOVENIGHT is not responsible for the accuracy or completeness of Event information provided by the Event Organisers. Customers should verify Event details before making a Purchase.
Customers may purchase tickets through different methods:
Purchase with registered account: Have a registered account on the Platform and be logged into their account (see Registration and User Account Conditions).
Purchase without registered account: Provide a valid email address for ticket delivery.
To complete a purchase, Customers must:
Be of legal age (18 years or older).
Have a valid payment method accepted by the Platform.
Accept these Purchase Conditions.
Ticket association with accounts:
If the email address used for purchase corresponds to an existing registered account, the ticket will be automatically associated with that account.
If the Customer creates an account after purchase using the same email address, the ticket will be automatically associated with the newly created account.
If no account is created, the ticket will be delivered via email with a QR code for Event access. Tickets delivered via email function identically to tickets associated with accounts.
To make a Purchase, the Customer must follow the Purchase procedure that WELOVENIGHT will indicate through the Platform.
Step 1: Event selection
Browse available Events.
Select the Event the Customer wishes to attend.
Review Event details, date, time, location and conditions.
Step 2: Ticket selection
Select ticket type (if multiple types available).
Select quantity of tickets.
Review price per ticket and total price.
Check availability.
Step 3: Review and confirmation
Review their selection in the shopping basket.
Verify Event details, quantity and total price.
Apply promotional codes if available.
Review and accept specific Event conditions.
Step 4: Payment
Select payment method.
Enter payment details (processed securely by Stripe).
Confirm purchase.
Step 5: Confirmation
Receive on-screen confirmation.
Access tickets in the Customer's account.
Tickets are associated with the person making the Purchase but are not nominative. The Customer can purchase as many tickets as they wish for the same Event, without it being necessary to identify each individual attendee.
However:
The Customer is responsible for all tickets purchased.
Tickets may be subject to maximum purchase limits per person or per credit card.
The Organiser may request identification at the Event entrance.
Tickets may not be resold illegally.
There is a limit of available tickets for each Event determined by the venue's capacity.
The Platform will indicate:
Whether tickets are available or sold out.
When capacity is close to being completed (approximately 20% of remaining capacity), "few tickets remain".
Tickets may be restricted to a maximum number per person, per credit card and, for some Events, per family, as indicated in each Event. This policy seeks to prevent unfair practices in ticket Purchase, such as bulk buying for illegal resale.
The Platform has confirmation windows in each section of the Purchase process. The Platform offers details of all items the Customer has added to the shopping basket, so that, before making payment, the Customer can check and, where appropriate, modify the order details.
If the Customer detects errors in the order after completion of the Purchase process, the Customer must contact WELOVENIGHT immediately at bielmartinez@welovenight.com, to rectify the error before Purchase processing begins.
WELOVENIGHT is not responsible for errors during Purchase processing caused by:
Incorrect information provided by the Customer.
Technical issues on the Customer's device.
Internet connection problems.
Customer's failure to review order details before confirmation.
WELOVENIGHT is not responsible for possible deficiencies caused by the Customer not having the technical requirements on their device that allow correct Platform operation and normal execution of the Purchase process.
Ticket prices are those shown on the Platform at the time the Customer places the Purchase, including applicable taxes in each case.
Price information:
Prices are expressed in euros (€).
Prices include Spanish VAT at the applicable rate.
Prices may include booking fees or service charges (clearly indicated).
Prices are per ticket unless otherwise stated.
Price changes:
Prices may change at any time without prior notice.
Price changes will not affect orders for which a Purchase confirmation has already been sent.
The price the Customer pays is the price displayed at the time of order confirmation.
Promotional codes and discounts:
Promotional codes may be applied during the purchase process.
Discounts will be clearly shown before payment.
Promotional codes are subject to specific terms and conditions.
Promotional codes may have expiry dates or usage limitations.
Payment for tickets is made exclusively through the Stripe payment gateway.
Accepted payment methods:
Credit cards (Visa, Mastercard, American Express, etc.).
Debit cards.
Other payment methods available through Stripe (as indicated on the Platform).
Payment security:
All payments are processed through secure ports.
Payment data travels encrypted through Stripe's secure payment platforms.
Payment data is not stored by WELOVENIGHT.
The Platform has an SSL certificate to protect banking information.
Confidential credit or debit card payment data is transmitted directly and securely to the financial institution.
Payment authorisation:
WELOVENIGHT reserves the right to suspend Purchase processing in case of rejection of payment authorisation by the bank or payment entity.
If payment is declined, the Customer will be notified and may attempt payment again.
No tickets will be issued until payment is successfully authorised.
Payment confirmation:
The Customer will receive immediate on-screen confirmation of successful payment.
A confirmation email will be sent with payment details.
The charge will appear on the Customer's bank statement.
Refunds:
Refunds (when applicable) will be processed through the same payment method used for purchase.
Refunds are subject to the Refund and Reimbursement Policy (see clause 7).
WELOVENIGHT will issue an invoice in electronic format whenever the Customer expressly requests it at bielmartinez@welovenight.com.
Invoice details:
The invoice will be issued in the name of the natural or legal person placing the Purchase.
The Customer must ensure they enter correct and complete details.
Subsequent changes will not be possible.
For legal entities, tax identification number and complete details must be provided.
Invoice request:
Invoices must be requested within 30 days of the Purchase.
Requests must include order number, full name/company name, tax ID, complete address.
Invoices will be sent by email in PDF format.
VAT:
Spanish VAT will be applied at the rate applicable to the Event.
VAT will be itemised separately on the invoice.
Tickets purchased are digital and are presented through a unique and non-transferable QR code that must be shown at the time of access to the Event.
Ticket characteristics:
Each ticket contains a unique QR code.
Tickets are delivered electronically (account access).
Tickets can be displayed on mobile devices or printed.
Each QR code can only be used once.
After Purchase confirmation, the Customer can access their tickets through:
The Customer's account (for registered accounts): Log into their account and access "My Tickets" or similar section.
Email delivery: Tickets will be sent to the email address provided during purchase.
Mobile app: (When available) Access tickets through the WELOVENIGHT mobile application.
Recommendations:
Customers should save tickets to their mobile device for offline access.
Customers should take a screenshot of the QR code as backup.
Customers should print tickets if they prefer physical copies.
Customers should ensure their mobile device is charged before the Event.
WELOVENIGHT assumes no responsibility for any lost or stolen ticket. If the Customer loses access to their tickets:
Customers should log in to their account to access tickets again (if purchased with an account).
Customers should check their confirmation email.
Customers should contact customer service at bielmartinez@welovenight.com with their order number.
Important:
It is the Customer's responsibility to safeguard tickets.
WELOVENIGHT cannot reissue tickets if the QR code has been compromised.
If someone else uses the Customer's QR code before the Customer, the Customer may be denied entry.
WELOVENIGHT is not responsible for tickets not purchased through the official Platform.
The Platform records information about:
Ticket purchase times.
Ticket validation times (when scanned at Event entrance).
Number of validation attempts.
This information is used for:
Preventing fraud and duplicate entry.
Generating attendance statistics for Organisers.
Improving service quality.
Analysing PR campaign performance.
Tickets purchased are only refunded upon specific request from the Customer. Ticket sales do not admit changes or refunds automatically, except in the following cases:
Cancellation of the Event by the Organiser.
Substantial alteration in the Event.
Cases provided for in current legislation.
Exceptional circumstances at WELOVENIGHT's discretion.
The following are NOT grounds for automatic refund:
Inability to attend the Event.
Error when making the purchase (Customer's responsibility to review before confirming).
Change of mind.
Personal circumstances preventing attendance.
Dissatisfaction with the Event (responsibility of the Organiser).
Customers wishing to request refund of their tickets must:
Step 1: Send a written request
Email: bielmartinez@welovenight.com.
Include:
Purchase number.
Customer's full name.
Email address associated with the account.
Event name and date.
Number of tickets to return.
Detailed reason for refund request.
Proof of exceptional circumstances (if applicable).
Step 2: Timing
Requests must be made with a minimum advance notice of 48 hours before the Event starts.
Requests made after this deadline will not be considered.
Requests made after the Event has taken place will not be accepted.
Step 3: Ticket status
Tickets must not have been validated (scanned) at the Event entrance.
Once a ticket is validated, no refund is possible.
Evaluation:
WELOVENIGHT will study each refund request individually.
WELOVENIGHT reserves the right to accept or reject the refund according to the specific circumstances of each case.
WELOVENIGHT may request additional documentation or information.
The decision will be communicated by email within 5 working days.
If the refund is accepted:
Refund amount:
Full ticket price, or
Ticket price minus a management commission of 20% per ticket.
The refund amount will be clearly communicated in the acceptance email.
Refund method:
Refund will be made through the same payment method used in the original purchase.
Refunds are processed through Stripe.
Refund timing:
The refund will be initiated as soon as possible but always within 3 to 15 working days following acceptance of the request.
Depending on the Customer's bank, it may take additional days for the refund to appear in their account.
The Customer will receive email confirmation when the refund is processed.
If the refund is rejected:
The Customer will receive an email explaining the reasons for rejection.
The Customer's tickets will remain valid for the Event.
The Customer may transfer the tickets to another person (subject to Event rules).
In case of Event cancellation by the Organiser (and the date is not changed), refund of the ticket sale price will be offered, according to what the Organiser establishes.
Notification:
WELOVENIGHT will notify all ticket holders by email as soon as possible after receiving cancellation notice from the Organiser.
The notification will include refund instructions and deadlines.
Refund process:
Where WELOVENIGHT does not act as the Event Organiser, WELOVENIGHT, as distributor, may only proceed to cancel tickets and refund their amount when it receives express order from the Event Organiser.
Refunds will be automatic (no request required).
The full ticket price will be refunded (no management commission).
The refund will be automatically executed to the card from which the Purchase was made within an approximate period of 3 to 15 working days.
WELOVENIGHT's liability:
WELOVENIGHT follows the Event Organiser's indications regarding refund management.
If WELOVENIGHT does not act as Event Organiser, WELOVENIGHT is not responsible for Event cancellation.
WELOVENIGHT's obligation is limited to processing refunds as instructed by the Organiser.
Unless otherwise indicated by the Event Organiser, if the Event date is changed:
Option 1: Attend on the new date
The Customer's tickets will automatically be valid for the new date.
Tickets will be of a value corresponding to the original tickets.
No action is required if the Customer can attend on the new date.
Option 2: Request a refund
If the Customer cannot attend the Event on the new date, the Customer may request a refund.
The Customer must inform WELOVENIGHT within the deadline specified in the date change notification.
Refund will be processed as per clause 7.4 (full refund, no commission).
Failure to respond:
If the Customer does not inform WELOVENIGHT within the specified deadline, WELOVENIGHT may confirm the Customer's booking for the new date.
After confirmation, the Customer will not have the right to demand a refund.
Substantial changes:
If the new date is significantly different (e.g. more than 3 months from the original date), automatic refund rights may apply.
WELOVENIGHT will communicate specific conditions in the date change notification.
If the Event suffers substantial alterations that significantly affect its nature or value, Customers may be entitled to a refund.
Examples of substantial alterations:
Change of main artist/performer.
Significant reduction in Event duration.
Change of venue to a substantially different location.
Significant change in Event format or content.
Process:
WELOVENIGHT will evaluate whether the alteration is substantial.
If deemed substantial, affected Customers will be notified and offered a refund.
Customers must request the refund within the specified deadline.
Once the Customer has purchased their ticket, they must show it at the Event access point to gain entry. How the Customer should present the ticket:
The Customer must display the QR code on their mobile device or present a printed copy of the ticket.
They must ensure the QR code is clearly visible and not damaged.
They should have the QR code ready before reaching the entrance to avoid delays.
To the maximum extent permitted by applicable law, WELOVENIGHT's total liability to any Customer for all claims arising out of or relating to the purchase of tickets, or these Purchase Conditions, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Customer for the specific tickets giving rise to the claim.
To the maximum extent permitted by applicable law, WELOVENIGHT shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of use, loss of goodwill, or other intangible losses, regardless of whether WELOVENIGHT has been advised of the possibility of such damages.
When WELOVENIGHT does not act as the Event Organiser, WELOVENIGHT shall not be liable for:
Event cancellation, postponement, or modification by the Organiser.
Quality, content, or characteristics of the Event.
Venue conditions, including but not limited to acoustics, visibility, comfort, accessibility, or security.
Acts or omissions of the Event Organiser, venue operators, artists, or other third parties.
Personal injury, property damage, or any other harm occurring at the Event.
Customer dissatisfaction with the Event experience.
WELOVENIGHT shall not be liable for any failure to perform its obligations under these Purchase Conditions if such failure results from circumstances beyond its reasonable control, including but not limited to:
Acts of God, natural disasters, epidemics, or pandemics.
Government actions, laws, regulations, or court orders.
War, terrorism, civil unrest, or labour disputes.
Failure of third-party service providers, including payment processors and technology providers.
Cyber attacks, system failures, or telecommunications failures.
By purchasing tickets through the Platform, Customers acknowledge and assume the following risks and responsibilities:
Responsibility for safeguarding tickets and preventing unauthorised access.
Risk of Event cancellation, modification, or postponement by the Organiser.
Responsibility for ensuring compatibility of their devices with the Platform.
Risk of personal injury or property damage at Events.
Responsibility for compliance with Event rules and venue requirements.
Nothing in this limitation of liability clause shall exclude or limit WELOVENIGHT's liability for:
Death or personal injury caused by WELOVENIGHT's negligence.
Fraud or fraudulent misrepresentation by WELOVENIGHT.
Any other liability that cannot be excluded or limited under applicable law.
This limitation of liability clause shall survive termination of these Purchase Conditions and shall apply to the maximum extent permitted by Spanish and European Union law.
Nothing in this Refund Policy affects statutory consumer rights under Spanish and European law.
For information on consumer rights, contact consumer protection authorities or visit: https://consumo.sede.gob.es/procedimientos/index/categoria/1420.
To the maximum extent permitted by applicable law, each Customer agrees to defend, indemnify, and hold harmless WELOVENIGHT, its affiliates, officers, directors, employees, agents, and representatives from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (a) the Customer's use of the Platform; (b) the Customer's breach of these Purchase Conditions; (c) the Customer's violation of any third-party rights, including without limitation any copyright, property, or privacy right; (d) the Customer's conduct at any Event; (e) any false or misleading information provided by the Customer; or (f) any claim that the Customer's use of the Platform caused damage to a third party.
WELOVENIGHT reserves the right to modify these Purchase Conditions at any time. Changes will be effective immediately upon posting on the Platform. Customers are responsible for regularly reviewing these conditions. Continued use of the Platform after modifications constitutes acceptance of the revised conditions. For material changes, WELOVENIGHT will provide reasonable notice through the Platform or via email.
If any provision of these Purchase Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these conditions, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
No waiver by WELOVENIGHT of any term or condition set forth in these Purchase Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by WELOVENIGHT to assert a right or provision under these conditions shall not constitute a waiver of such right or provision.
Important: Customers may purchase tickets with or without a registered account on the Platform. For information on account creation, management, and the benefits of having a registered account, please refer to the Registration and User Account Conditions.
These Registration Conditions are governed by Spanish law.
In the event of any dispute, the User that is a consumer will first attempt to resolve the matter amicably by contacting our customer service team.
If no amicable solution is reached, and in accordance with applicable consumer protection laws, the consumer may refer the dispute to an officially recognized Alternative Dispute Resolution (ADR) entity in Spain.
Furthermore, pursuant to Article 29 of the General Law for the Defence of Consumers and Users, any legal dispute shall be submitted to the courts of the consumer's place of residence.
Customers can consult the official list of ADR entities in Spain on the website of the Spanish Consumer Affairs Authority at https://www.consumo.gob.es.
For Users without consumer status (Organisers, PRs, companies), disputes will be submitted to the exclusive jurisdiction of the Courts and Tribunals of Palma de Mallorca, Spain.
Version: 1.0
Effective date: October 2025
Last reviewed: October 2025